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CRM & revenue operations

Salesforce:
plan the implementation.

Give account owners a prepared next action with the supporting evidence, while keeping customer commitments under their control.

DISCOVERY

Answer the questions
that shape the build.

Which opportunity fields are authoritative? Who approves customer-facing language? Which existing flows run after a record update, and which accounts must remain outside scope?

Confirm the Salesforce edition, enabled API access, object permissions and existing automations. Avoid triggering duplicate follow-ups or overwriting a colleague's newer update.

We use these answers to agree on integration boundaries, responsible reviewers, access controls and a definition of done. The proposal identifies dependencies and what is included before implementation begins.

FIRST IMPLEMENTATION

Prove the useful part.
Then expand deliberately.

Begin with one sales team and one opportunity stage. Prepare drafts without sending them, compare them with the team's actual follow-ups and expand only after approval quality is consistent.

Measure the result

Track preparation time, reviewer corrections, missing qualification details and duplicate activities. Include the time needed to resolve uncertain account matches.

Prepare for everyday operation

Save the approved activity and update only authorized fields. Keep the original notes and approval attached to the same opportunity.

Document the owner, support path and recovery procedure. Define how the workflow behaves when information is incomplete, access fails or a reviewer declines the proposed result. Agree on what needs fresh validation after a model or integration change.

CHOOSE THE RIGHT SUPPORT

Build it. Build with us.
Or have us manage it.

The workflow stays centered on your business. The engagement determines who learns, implements and operates it.

DIY

Your team owns the build.

Start with AI workflow training and the Factory Line source package. Workshop support is available when you need feedback.

Explore the $2,500 package ↗
DFY

We manage the foundation.

Include all the learning and guidance, with ownership of agreed operations and major implementation decisions.

Explore managed delivery ↗
START WITH YOUR WORK

Where is your team
doing too much by hand?

Bring a process, a bottleneck, or an idea. We'll help you decide what to automate, what to keep under human review, and where to begin.