Your team owns the build.
Start with AI workflow training and the Factory Line source package. Workshop support is available when you need feedback.
Explore the $2,500 package ↗Customer support
Zendesk:
Zendesk:
plan the implementation.
Give agents a draft they can verify quickly, with the evidence and uncertainty visible.
DISCOVERYAnswer the questions
Answer the questions
that shape the build.
Which reply categories are repetitive? Who owns knowledge quality? What commitments can an agent make without escalation?
Confirm roles, integration scopes and article visibility. Restricted internal notes must not appear in customer-facing text.
We use these answers to agree on integration boundaries, responsible reviewers, access controls and a definition of done. The proposal identifies dependencies and what is included before implementation begins.
FIRST IMPLEMENTATIONProve the useful part.
Prove the useful part.
Then expand deliberately.
Pilot a well-documented ticket category with mandatory agent review. Evaluate against resolved cases and unusual exceptions.
Measure the result
Measure factual corrections, edit time, inappropriate promises and repeat contact rate.
Prepare for everyday operation
Save the approved reply and follow-up task on the ticket, retaining its source context.
Document the owner, support path and recovery procedure. Define how the workflow behaves when information is incomplete, access fails or a reviewer declines the proposed result. Agree on what needs fresh validation after a model or integration change.
CHOOSE THE RIGHT SUPPORTBuild it. Build with us.
Build it. Build with us.
Or have us manage it.
The workflow stays centered on your business. The engagement determines who learns, implements and operates it.
Work through it together.
Get everything in DIY, three months of workshops, weekly team sessions and direct implementation coaching.
Explore guided implementation ↗We manage the foundation.
Include all the learning and guidance, with ownership of agreed operations and major implementation decisions.
Explore managed delivery ↗START WITH YOUR WORKWhere is your team
Where is your team
doing too much by hand?
Bring a process, a bottleneck, or an idea. We'll help you decide what to automate, what to keep under human review, and where to begin.