Start with a defined trigger
A customer reports a missing, damaged or incorrect item through the approved support channel.
Retail & commerce
E-commerce Brands:
E-commerce Brands:
the workflow in practice.
Order problem-to-reviewed-resolution
FROM INPUT TO HANDOFFA clear job
Explore the architecture behind the pattern ↗
A clear job
for every step.
This is a proposed workflow pattern. We confirm data access, permissions, integration options and review ownership with your team before implementation.
Confirm identity verification, warehouse ownership and policy differences by market. AI must not invent tracking events or stock availability.
Assemble the right context
Collect the verified order, fulfillment evidence, product details and current service policy for the customer's market.
Perform the bounded task
Draft an explanation and a proposed resolution, separating confirmed shipment facts from questions for the warehouse.
Review before taking action
A support owner checks eligibility and evidence. Financial exceptions and replacement decisions follow the store's approval limits.
Deliver and record the result
Record the approved response and route the authorized action to the warehouse or finance owner with the same case reference.
Build an improvement loop
around real work.
Measure factual corrections, repeat contacts, time to resolution and unnecessary refunds or replacements.
Keep the input, relevant context, review decision and final result connected. When a reviewer corrects something, use that evidence to improve the instructions or integration, then validate the change against representative cases.
CHOOSE THE RIGHT SUPPORTBuild it. Build with us.
Build it. Build with us.
Or have us manage it.
The workflow stays centered on your business. The engagement determines who learns, implements and operates it.
Your team owns the build.
Start with AI workflow training and the Factory Line source package. Workshop support is available when you need feedback.
Explore the $2,500 package ↗Work through it together.
Get everything in DIY, three months of workshops, weekly team sessions and direct implementation coaching.
Explore guided implementation ↗We manage the foundation.
Include all the learning and guidance, with ownership of agreed operations and major implementation decisions.
Explore managed delivery ↗START WITH YOUR WORKWhere is your team
Where is your team
doing too much by hand?
Bring a process, a bottleneck, or an idea. We'll help you decide what to automate, what to keep under human review, and where to begin.